Privacy Policy

At EventHire, we value your privacy and understand the importance of keeping your personal information safe. Whether you’re browsing our event décor collection, submitting a hire request or getting in touch about an upcoming celebration, we are committed to handling your information responsibly and transparently.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the steps we take to protect it, in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1. About EventHire

EventHire is an event décor hire, event design and styling business based in Centurion, Pretoria, South Africa.

For the purposes of POPIA, EventHire is the responsible party for the personal information collected through our website and in connection with our services.

Business name: EventHire
Website: https://eventhire.co.za
Location: Centurion, Pretoria, South Africa
Email: admin@eventhire.co.za

2. Information We Collect

We may collect personal information when you browse our website, submit a rental enquiry, request a quotation or communicate with us.

This information may include:

• Your full name

• Email address and telephone number

• Billing, collection or delivery address

• Event date, venue and location

• Rental dates and requested décor items

• Information about your event, including preferences and requirements

• Correspondence and communication history

• Quotation, invoice and booking records

• Technical information such as your IP address, browser type and website usage data

We collect information directly from you when you complete our forms, contact us or submit a hire request, and may collect limited technical information automatically when you use our website.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries and providing quotations

• Processing and managing décor hire requests

• Checking rental availability and coordinating collections, deliveries and returns

• Planning, designing and styling weddings and events

• Communicating about bookings, quotations, invoices and event arrangements

• Maintaining accurate customer and business records

• Improving our website, services and customer experience

• Meeting applicable legal, tax and accounting obligations

• Sending marketing communications where permitted by law

We process personal information where necessary to provide requested services, fulfil contractual obligations, comply with the law, pursue lawful business interests or where you have provided consent.

We do not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Online Hire Requests and Booqable

Our website uses Booqable, a third-party rental management platform, to manage our décor hire catalogue, rental dates, availability, customer information and booking enquiries.

When you submit a hire request, information such as your name, email address, telephone number, address, selected rental items and rental dates may be processed and stored through Booqable.

Booqable processes relevant customer and booking information on our behalf to support our rental operations.

Submitting a hire request does not automatically mean that your booking has been confirmed. Our team may contact you to verify availability, confirm arrangements and finalise your booking.

Our online hire enquiry process does not currently collect payment-card information.

For more information about Booqable’s privacy practices, please visit https://booqable.com/privacy-policy/.

5. Event Planning and Styling Enquiries

When you enquire about our event planning, design or styling services, we may request additional details about your event.

These may include your event type, preferred date, venue, estimated guest numbers, budget and styling preferences.

This information helps us understand your requirements, prepare appropriate proposals and deliver services suited to your event.

We will only request information reasonably necessary for these purposes.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide services, including:

• Booqable, for rental and booking management

• Website hosting and technical service providers

• Email and communication service providers

• Delivery, collection and logistics providers

• Event suppliers and service partners involved in your event

• Accounting and administrative service providers

• Authorities or regulatory bodies where disclosure is legally required

We aim to limit information shared with third parties to what is necessary for the relevant service and require appropriate confidentiality and security safeguards.

7. International Data Processing

Some of the third-party platforms and technology providers used by EventHire may process or store personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers comply with POPIA, including using appropriate contractual protections or other lawful transfer mechanisms.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, improve performance, remember preferences and understand how visitors interact with our website.

These may include cookies used for rental enquiries, website functionality, security and analytics.

Where consent is required for non-essential cookies or tracking technologies, we will request it before using them.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Marketing Communications

We may occasionally share information about our services, new rental collections, promotions or other EventHire updates where permitted by applicable law.

Where consent is required, we will obtain it before sending direct marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided, where available, or contacting us directly.

Opting out of marketing does not prevent us from sending essential communications relating to your enquiries or bookings.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

These measures may include secure website connections, access controls, trusted service providers and appropriate management of customer records.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and accounting requirements, resolve disputes or maintain legitimate business records.

When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

12. Your Rights Under POPIA

Subject to applicable legal requirements, you have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Request corrections or updates to inaccurate information

• Request deletion of information where legally appropriate

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Request that we stop sending direct marketing communications

• Lodge a complaint with South Africa’s Information Regulator

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You may also contact the Information Regulator through its official website at https://inforegulator.org.za/.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices or content of websites operated independently of EventHire. We encourage you to review their privacy policies before providing personal information.

14. Children’s Personal Information

Our services are intended primarily for adults arranging events and hiring décor.

We do not knowingly collect children’s personal information directly through our website without an appropriate lawful basis or the necessary consent from a competent person.

If you believe that a child’s personal information has been provided to us inappropriately, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology providers or applicable legal requirements.

The most recent version will be available on our website, with the date of the latest update displayed at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information or wish to exercise your rights under POPIA, please contact:

EventHire
Centurion, Pretoria, South Africa
Email: admin@eventhire.co.za

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.